Warranty Policy

At Facets we are proud of every one of our products. Each piece is designed and crafted to the highest standard of quality in material and craftsmanship. Our warranty covers for the life (original owner) of the piece sold against loss or breakage of any side stone, 1/5 carat or smaller, due to normal wear and tear. Any loss due to damage or unusual wear to the piece is not covered. We suggest you have all of your jewelry checked and cleaned on a quarterly basis as it is important to the life of your jewelry and is always complimentary.

This warranty does not cover chains, chain clasps or jump rings.

Please note:
Warranties are not a substitution for insurance. All items from Facets are eligible for a complimentary insurance appraisal at time of purchase. Insurance is necessary to cover items from loss, theft, mysterious disappearance and negligence. Updated appraisals at a later time are subject to an additional fee. Facets will happily appraise any of your jewelry. Please contact us for additional information and pricing.

Return Policy

At Facets we want you to be satisfied with your experience. In the event that a return is necessary, we strive to make it as easy and fair as possible. Any piece purchased from the case may be returned within 30 days of the purchase date. Custom designed and special order pieces cannot be returned because they are made especially for you. Any return on a credit card is subject to a 3% restocking fee.

Trade-In Policy

Our trade-in policy allows you at any time a 100% trade-in value of the purchase of your center diamond ¼ carat and larger. The diamond being traded in only applies to original purchaser and cannot be damaged in any way. Trade in must be accompanied by original documents including receipt of purchase and laboratory certificate. Trade-in must be given for trade in value and must be used within 6 months of trade-in. Store credit cannot be used for taxes, shipping, or additional certificate charges and may not be redeemed for cash.

Sales Tax

For orders originating and delivered in the state of Iowa we are required to collect applicable sales tax.

For all other orders originating and shipped outside of the state of Iowa, we are not required to collect sales tax. Please consult your local tax laws as you are likely responsible for paying and declaring sales tax in your state.

Diamond Qualities

All items listed on the website are priced with our “Facets Premier” quality (G color/VS2 clarity) diamonds (unless otherwise indicated) and are computerized ideal cut diamonds so that they match for quality and make. Since all items can be customized to your specifications, they are also available with our “Facets Fine” quality (G color/SI2 clarity) or “Facets Value” quality (I color/I1 clarity). Total weights are estimated for each piece but will not vary by more or less than 5%. For additional information on larger diamonds please visit the diamond page of our website.

Payment Options

We accept all traditional forms of payment; Local personal check, cash and credit cards (Visa, Mastercard, American Express, Discover).

In addition to traditional forms of payments we do offer a low interest credit card that requires a credit application and identity verification.

• Simple application process
• Fast Credit Decisions
• Low minimum monthly payments
• $0 down payment
• Low, flat rate interest rates*

*Minimum monthly payments required. Total balance must be paid within promotional term offer. Significant additional interest charges may accrue if not paid as per agreement.

We offer the following plans:
• 6 month flat rate 6%
• 9 month flat rate 7%
• 12 month flat rate 7.5%
• 24 month flat rate 14.5%