I like a ring on the Facets website but would like a different center diamond shape. Is this possible?
All items on Facets website are fully customizable to fit your specific style or budget. Through many years of experience and the use of state of the art equipment, the jewelers at Facets are able to carry out even the most intricate of designs.

What quality diamonds do you use in your stock items?
All items listed on the website are priced with our “Facets Premier” quality (G color/VS2 clarity) diamonds (unless otherwise indicated) and are computerized ideal cut diamonds so that they match for quality and make. Since all items can be customized to your specifications, they are also available with our “Facets Fine” quality (G color/SI2 clarity) or “Facets Value” quality (I color/I1 clarity). Total weights are estimated for each piece but will not vary by more or less than 5%. For additional information on larger diamonds, please visit the find your diamond page of our website.

What is your warranty policy? (Click here for more info)

Do you have a trade-in policy? (Click here for more info)

What is your return policy? (Click here for more info)

How do I care for jewelry from Facets?
Visit Facets at least twice a year for professional cleaning and inspection. We will check for loose prongs, worn mountings and general wear and tear. We do not recommend you wear your jewelry, especially rings, when doing rough work. Even though diamond is one of nature’s hardest materials, a sudden blow can chip or damage the stone. We advise purchasing personal property insurance for valuable jewelry pieces to supplement the limited coverage commonly found in most homeowners’ insurance policies. Even though precious metals are durable, they can still scratch. Store your jewelry in clean dry place and in a fabric-lined jewelry case or in a box with compartments and dividers to keep it safe and protected.

What types of payments do you accept?
We accept all traditional forms of payment; Local personal check, cash and credit cards (Visa, Mastercard, American Express, Discover). In addition to traditional forms of payments we do offer a low interest credit card that requires a credit application and identity verification.

• Simple application process
• Fast Credit Decisions
• Low minimum monthly payments
• $0 down payment
• Low, flat rate interest rates*

*Minimum monthly payments required. Total balance must be paid within promotional term offer. Significant additional interest charges may accrue if not paid as per agreement.

We offer the following plans:
• 6 month flat rate 6%
• 9 month flat rate 7%
• 12 month flat rate 7.5%
• 24 month flat rate 14.5%

Am I required to pay Sales Tax? (Click here for more info)

Are repairs done in house?
All repairs are done onsite by Facets capable and experienced bench jewelers. Your jewelry will be properly secured and insured while in the care of Facets.